Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Portobello By The Sea.

Rates
Rates are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed by deposit. We endeavour to provide the best possible price for the period of booking. In the event that you are able to obtain a better price for our property elsewhere, please advice and we will do our best to match it. This excludes price matching for private rentals.

To make a booking:
Reservations can be made by calling +61 7 5491 9038 or by email info@portobellobythesea.com.au
All bookings must be secured with a deposit by credit card at time of booking. Full payment is required upon arrival for low & mid season bookings and by the 30th November 2009 for peak season (Xmas) bookings.
Payment can be made by Mastercard, Visa, Eftpos or Cash.

Check-in and Check-out Times:
Check-in time: after 14:00 (2pm) / 3pm check-in for Peak Season Bookings
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00 - an extra night's rate will be charged, subject to availability (unless otherwise arranged with management).
Minimum lengths of stays apply during mid & peak seasons.
All Portobello By The Sea apartments are NON SMOKING.

Identification:
Adequate identification is required at time of check-in to verify your identity. A current driver’s licence, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by this ID.
If you do not agree with this policy, then you must arrange an alternative payment process, ensuring that any EFT money transfer is completed 5-days prior to your arrival and that you have adequate cash on arrival to cover the security bond / deposit. We do not accept personal or company cheques, money orders or foreign currency on arrival.

Security Bond:
A credit card will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):
Telephone charges
Any breakages or damage incurred during your stay.
Any excessive cleaning charges above the normal level of cleaning, due to the apartment being left in an unacceptable state.
Any recreational charge eg tours
Additional servicing charges.
In the event that the guest cannot provide a credit card as a guarantee, a cash security deposit will be required along with photo identification. This bond will then be returned on departure by cheque once the apartment has been checked by our staff.

Number of occupants:
The number of occupants must not exceed the number of persons for which the unit is equipped to accommodate, unless prior consent of the agent is obtained.  Any extra guests in apartments that have not been registered on arrival will render the tenancy to immediate cancellation and forfeiture of monies paid. 

Services provided:
Linen service will only be provided to guests staying more than 7 nights in which a linen change will be done on or around the 7th day. NOTE: If extra servicing is required additional charges apply.

Rubbish Removal:
Rubbish Bins are located in the car park. All guests are responsible for the removal of their own rubbish on a daily basis.

Cancellations:
Low/Mid Season – If a booking is cancelled within 14 days of the arrival date, the guest will forfeit his/her full deposit. If more the 14 days notice is given a $50 administration fee will be charged and the balance refunded.
High Season – If a booking is cancelled within 28 days of the arrival date, the guest will forfeit his/her full deposit and all other monies paid.  If more than 28 days notice is given a $100 administration fee will be charged and the balance refunded.
No Shows - full tariff is charged. Guests who reduce length of stay once in house will not receive a refund on nights booked & paid.

Descriptions, Photographs & Maps:
Descriptions are based on information available at the time of publishing and may vary or change at anytime.
Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.

Travel Insurance:
We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.

Unaccompanied minor/s:
A child/children who is/are travelling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Portobello By The Sea.

Limit of liability:
We do our best to ensure your booking arrangements are satisfactory, however Portobello By The Sea does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

Special Conditions:
If in the event that Portobello By The Sea cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a near by hotel of similar standard, or offer a full refund or alternative available dates.
In the event that a guest fails to pay immediately upon demand, any amount owing to Portobello By The Sea, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Portobello By The Sea reserves the right to deny access to the guest and ask that they vacate the premises.

If in the event that a guest has caused damage to the property or effected other guests/occupants of the property, Portobello By The Sea reserves the right to ask that guest to leave and forfeit any monies paid, and will require the guest to pay for any damage caused.

If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Portobello By The Sea staff and security staff, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

Portobello By The Sea does not accept excessive noise on the premises and does not permit parties. Guests will be asked to vacate the premises without refund immediately if found to be creating excessive noise, having a party or exceeding the number of permitted guests. This will be strictly enforced.